‘User-friendly’ is a term that has fallen out of favour to the extent that it now seems a relic of the 1980s. But that’s not because all software became easy to use: very often it’s quite the reverse as the rise of new platforms and operating systems has led to a smorgasbord of different user experience approaches.
This is a situation that Pendo, a three-year-old startup headquartered in Raleigh, North Carolina, is trying to improve by helping software vendors figure out the issues users have with their programs.Read the article
Software for the teams who make software is a booming area for venture capital.
Just ask Pendo Inc., a startup that makes software that product managers use to track usage analytics and gather customer feedback.
Spark Capital led the company’s $20 million Series B, which included participation from returning Battery Ventures, Contour Venture Partners, Core Capital Partners, IDEAFund Partners and Salesforce Ventures.Read the article
A product roadmap is, when deployed properly, a “map” that charts the course to how a product will achieve its strategic objectives. Product Managers look to maximize resources, assess time to market, and decide what constitutes a minimum viable product (MVP) that will deliver enough customer value and high-value feedback to guide subsequent enhancements.
Effective product planning should always be tied to strategic goals. At a simple level, it’s not really possible to plot out a “map” if you have no idea of the destination in mind. Yet that’s often how some product teams still work.Read the article
Think about Steve Jobs and Jeff Bezos. These leaders are revered, sometimes to the point of worship, for their excellence in knowing what customers want and just building it. It’s as if they know more about what we want than we do.
Learning, not guessing or assuming, is a far better way to build a successful product, and it has a far better chance of building repeatable successes. Heroes, when you dig into their past, generally have done something to prepare for their success. Meticulous research, training, and observation prepares you for the moment.Read the article
The broad sweep of performance measurement encompasses everything from individual product performance to the success of marketing campaigns and overall corporate achievement. The key is identifying the right measures and knowing what to do with the results.
To gain visibility into how its customers were using the solution, Act-On wanted to find a software product that would track usage to determine what features were most helpful and which ones needed to be improved. After looking at a variety of offerings that track usage, Act-On selected Pendo.Read the article
In-app guides are becoming a new way for brands to engage, offering highly targeted content, in the mobile space. But, what is the best way for brands to begin using in-app guides?
By design, there is no explicit help on mobile devices, yet apps can require unintuitive actions to deliver value. For example, a 3 finger swipe to the right may not be obvious, but once explained is quite easy to repeat. Many in-app guides provide the ability to communicate with users in-app without requiring a push of the app. Waiting for app store approval takes time, so in-app guide platforms become a way to move faster.Read the article
In their seminal article on product management, Good Product Manager, Bad Product Manager, Ben Horowitz and David Weiden argue that product managers should be top-level leaders who set the vision and are ultimately accountable for their product’s success or failure. In essence, they should be CEOs of their products.
While companies have created standardized dashboards and tools for financial, operational and marketing functions, they have lagged in instrumentation for the products themselves. This leaves product managers at a relative disadvantage to the C-suite.Read the article
It’s fashionable to characterize software product leaders as magically prescient. Steve Jobs famously brushed aside customer feedback; he “just knew” how to build software products people would love. Twitter’s Jack Dorsey is similarly clairvoyant according to popular myth, as is Zuck. And so on.
But even the greatest product managers know the reality of great product design is different – and more intriguingly complex.Read the article
Raleigh software startup Pendo plans to aggressively ramp up its hiring after raising $11 million in new funding.
The influx of new workers at the company, which today has 15 employees, will be focused primarily on product development and sales and marketing, but will also include two recruiters “to keep up with our hiring plans,” said co-founder and CEO Todd Olson.Read the article
Pendo, a data-driven platform to help companies deliver great products, today announced it has raised $11 million in Series A financing led by Battery Ventures, with participation from Salesforce Ventures and existing seed investors Contour Venture Partners, Core Capital Partners and IDEAFund Partners. As part of the financing, Battery General Partner Neeraj Agrawal will join Pendo’s board.Read the announcement
The NC Tech Awards is North Carolina’s statewide program recognizing and honoring the best innovators and innovations. NCTA has announced this year’s Top 10 Startups to Watch. In addition to its traditional technology corporate awards, the North Carolina Technology Association (NCTA) is recognizing this group of emerging companies who provide a disruptive or innovative technology and are based in North Carolina. Dozens of companies were nominated and an independent selection committee has named the following winnersRead the article
Serial entrepreneur Todd Olson says he’s got something – and points to his startup’s latest round of funding, $1.25 million in debt from six investors, as validation that he’s right. Pendo, a Raleigh-based software firm founded in late 2013 by Olson and veterans from the likes of Google (Nasdaq: GOOG), Cisco (Nasdaq: CSCO) and Red Hat (NYSE: RHT), allows product teams to insert interactive messages into their software products to increase engagement.Read the article
Ok, so you have a great idea for your product, and you decide to build it. You go through the pain, expense, and huge time suck to build this one killer feature that your product was apparently missing.
Now that you have built this new killer feature, how can you tell whether anyone is using it or not?Read the article
Every product manager strives to build the right thing. In software, there are always a lot of features to build and constraints upon the team, so the goal of the product manager is to do the work to pick the things that deliver the most value to the organization. Unfortunately, choosing the right thing is harder than it seems because what’s right for the organization is complex and nuanced. Right for some but wrong for others.Read the article
A Raleigh startup run by Rally Software, Red Hat, and Google vets announces $1M in funding and its first product launch. The software platform called Pendo — which is defined ‘to weigh or judge’ — compiles and analyzes the data product managers need to make the right decisions about the development of software. It helps those product managers make sure customers actually use the features developers spend the time to create.Read the article