Contextual, relevant help when and where customers need it

Pendo helps support teams reduce tickets and increase user satisfaction with in-app tooltips, walkthroughs, and guidance

Support insights from our blog

Web Application Performance

Web application performance is not only a healthy goal to strive for in 2017, it can also significantly impact your business. Websites and web services that load quickly have better engagement and conversion rates.

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The Path and the Destination

When it comes to measuring user success, less may be more. It is vital to get past typical session-level metrics and identify the value truly exchanged between your product and customer.

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Building a Guides SWAT Team

Guides are awesome! At least that’s how we feel about them here at Pendo. But who decides what is the right amount to publish, and how do you manage the publishing process?

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In-app walk-throughs accelerate user training

“We deployed a walk-through for our new ‘Scheduled Reports’ page that showed users step-by-step what had changed in the page. It had 30% completion rate, and we received 0 complaints or support tickets about the new design.”

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Help users when and where it’s most effective

Provide “how-to” guidance directly in your application for features that generate the most support requests. Help users be more successful, and reduce the number of support tickets.

Step-by-step training for complex tasks

Walk users through the application just like a support call or training session. Easily tailor support content for different accounts or user roles.

Technical Guide

Getting Started with Pendo

Download our engineering guide for best practices on deploying, configuring, and managing Pendo within your application.

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